This Shipping & Delivery Policy applies to orders for books and other physical materials purchased through https://gausevacg.org/, operated by Chhattisgarh Rajya Gau Sanrkshn Avm Sanwardhan Samiti.

1. Book Orders

Students/parents/schools may purchase or request examination-related books and study materials available through the Website.

After successful payment and confirmation of the order, the requested book/material will be processed for dispatch.

2. Order Processing

Orders are generally processed after successful payment confirmation.

The organization will make reasonable efforts to dispatch the book within 15 working days from the date of successful payment/order confirmation.

Processing time may vary depending on stock availability, examination schedules, holidays and other operational circumstances.

3. Shipping and Delivery

Books will be dispatched to the address provided by the student, parent, school or authorized representative at the time of placing the order.

Delivery will be made through an appropriate courier/postal/shipping service.

Estimated delivery time may vary depending on the delivery location and the courier/service provider.

Delivery to remote or difficult-to-service locations may require additional time.

4. Shipping Charges

Shipping Charge will be free. Applicable shipping/delivery charges, if any, will be displayed to the customer before payment.

Where shipping is offered free of cost, the Website will clearly display the applicable free-shipping terms.

5. Incorrect or Incomplete Address

The customer is responsible for providing a complete and accurate delivery address, including:

• Name of recipient
• House/Building details
• Street/Area
• City
• District
• State
• PIN Code
• Contact Mobile Number

The organization shall not be responsible for delay or non-delivery caused by an incorrect, incomplete or invalid address provided by the customer.

If a shipment is returned due to an incorrect/incomplete address, any re-dispatch may be subject to applicable additional shipping charges.

6. Delivery Delays

Delivery timelines provided on the Website are estimates and may be affected by circumstances beyond our reasonable control, including:

• Courier delays
• Postal delays
• Weather conditions
• Natural disasters
• Strikes
• Government restrictions
• Public holidays
• Incorrect address
• Remote location
• Other unforeseen circumstances

The organization will make reasonable efforts to assist customers in case of delivery delays.

7. Damaged Package

If the package appears visibly damaged at the time of delivery, the recipient is advised to immediately inform the delivery/courier service and contact us as soon as possible.

The customer may be required to provide photographs/videos of the package and book/material to help us verify the issue.

8. Wrong or Missing Book

If the customer receives a book different from the book ordered or any item is missing from the shipment, the customer should contact us within 15 days of delivery with the order/registration details and supporting photographs, where applicable.

After verification, the organization may arrange for the appropriate resolution, including replacement where applicable.

9. Non-Delivery

If the order has not been delivered within a reasonable period after dispatch, the customer may contact us with the order number, registered mobile number and shipment/tracking details, if available.

We will verify the shipment status with the applicable delivery service and provide assistance as appropriate.

10. Contact for Shipping Queries

For book order and delivery-related queries, please contact:

Chhattisgarh Rajya Gau Sanrkshn Avm Sanwardhan Samiti

Website: https://gausevacg.org/
Email: gausevacg@gmail.com

Please mention your Order Number / Registration Number / Transaction ID while contacting us.

Last Updated: 01-09-2026